Monetization Services Analyst

Who we areAbout StripeStripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.About The TeamThe Finance Operations (FinOps) team provides and enhances core business services that are the backbone for Stripe. FinOps uses data and operational excellence to deliver technology solutions, payroll services, operational excellence, and monetization services to Stripe.What you’ll doWe're looking for a Monetization Services Analyst to join our growing team. This individual will help us improve user experience through accurate and timely onboarding of contracts, workflows and deliver improvements in our integrated financial systems with business partners, financial colleagues, and engineers.ResponsibilitiesBe responsible for onboarding sold custom contracts into our billing systemsComfortable working with legal contracts and have strong attention to detailDevelop and manage scalable billing and collection processes for complex user agreements and new business operationsBuild scalable and auditable onboarding processes for new and existing usersPartner with internal systems, global deal management, legal, sales ops, internal audit, go-to-market, engineering and accounting teams to develop and improve processes for contract reviews and to anticipate changing business requirementsPartner with account managers to solve user inquiries related to onboarding implementation, billing, and collectionsAdvocate for the customer to internal stakeholders. Share system feedback and insights to Sales, Product Management, Engineering, Support and Legal on innovation and improvement needed to optimize the Stripe user experience.Help scope, build, and deliver continuous process improvements that enhance operations.Who you areWe're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.Minimum Requirements5+ years experience in a client-facing role, ideally customer success, consulting, financial services, account management, or sales experience, preferably working with technical products.Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutionsThe ability to be detail oriented, but can visualize the larger impact of a series of transactionsStrong analytical skills and ability to navigate data and people to find answersStrong operating rigor, including organizational and time management skillsA capability to work well with a wide range of people, both internally and externally, including working with a team of sales and services peersMotivation and flexibility to work well in a high-growth environment where things change quicklyPreferred QualificationsThe ability to trace process impacts from situation to end customers & business financial outcomesKnowledge of (or experience in) the payments industryDemonstrated professional experience using GSuite, Excel and working with large data sets; experience with SQL is a plus.Demonstrated project management/consulting experience and the ability to work cross-functionallyA builder's mindset and a willingness to question assumptions and conventional wisdomA passion for learning and solving problems via infrastructure and automation.In-office expectationsOffice-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.Pay and benefitsThe annual salary range for this role in the primary location is €63,200 - €94,800. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.