Account Manager (Travel)

Location: RemoteAbout Teams Squared:We are a team augmentation company dedicated to connecting exceptional remote talent with global organizations.Job Description:We are seeking a client-focused Account Manager with a background in the travel industry to support one of our clients. The ideal candidate will have experience working with travel companies or tour operators and will be responsible for maintaining strong client relationships, ensuring seamless coordination across departments, and driving client satisfaction and retention. This is a remote role best suited for someone familiar with the Australian travel market and customer expectations.Responsibilities:Manage day-to-day client relationships and act as the main point of contact for client communication.Coordinate with internal and client-side teams (sales, operations, and support) to ensure consistent service delivery.Identify upsell opportunities and propose relevant travel services or packages that align with client goals.Prepare and present client performance reports and assist in goal tracking.Troubleshoot issues promptly, ensuring client satisfaction and timely resolution of concerns.Maintain CRM records, ensuring all client interactions and milestones are tracked accurately.Monitor industry trends and customer behavior to inform strategy and ensure clients remain competitive in the tourism landscape.Work across multiple time zones and stay proactive in communication and planning.Qualifications:3+ years of experience in account management, client services, or sales operations, preferably within the travel, tourism, or hospitality industry.Demonstrated experience working with or for Australian travel brands, OTAs, or tourism agencies.Strong organizational skills with the ability to multitask and prioritize in a fast-paced, client-driven environment.Excellent verbal and written communication skills, with a customer-centric approach.Familiarity with CRM tools (e.g., HubSpot, Salesforce) and project management platforms (e.g., Asana, Trello).Proactive mindset, attention to detail, and a knack for building long-lasting professional relationships.A background in travel operations or itinerary planning is a plus.Benefits100% remote work opportunity Competitive foreign currency compensationExposure to entrepreneurial operations and cross-functional business managementOngoing professional development Work in a fast-paced, collaborative, and supportive remote team environmentIf you are passionate about leveraging your expertise for the growth of top-tier firms and advancing your professional trajectory, apply now!Note: Only shortlisted candidates will be contacted for further discussions.Teams Squared is an equal opportunity employer, valuing diversity and inclusivity