Account Manager

Position: Head of Account Management & Customer Service📍 Location: Mumbai🕒 Notice Period: Immediate joining preferredKey ResponsibilitiesDefine and execute account management and customer service strategies aligned with business objectivesBuild frameworks for client retention, upselling, and cross-selling opportunitiesDevelop and implement KPIs to track and improve customer satisfaction, loyalty, and revenue growthBuild strong client relationships and act as a trusted advisor to drive client successCollaborate with internal teams such as Sales, Product, and Marketing to deliver holistic client solutionsOversee the customer support team to ensure timely resolution of queries, complaints, and escalationsImplement best practices and technology solutions to enhance the customer experienceContinuously improve service delivery processes to increase efficiency and satisfactionLead, mentor, and grow a team of account managers and customer service professionalsMonitor client health metrics, churn rates, and service quality scoresPresent regular reports and insights to leadership on customer satisfaction, retention, and revenue impactIdentify trends, risks, and opportunities to inform strategic decisionsKey RequirementsProven experience in Account Management, Customer Success, or Customer Service, including leadership responsibilitiesStrong track record of managing enterprise or high-value client accountsExcellent leadership, communication, and negotiation skillsAbility to work cross-functionally and drive measurable business outcomesWhy JoinBe part of a rapidly growing organization driving innovation in the HR tech spaceWork with cutting-edge technology and large-scale enterprise solutionsOpportunity to make a significant impact on customer success and business growthA collaborative and fun work environment with room for professional advancement