Accounts Receivable and Billing Specialist

We are looking for a seasoned Finance & Billing Support Specialist with a strong focus on Accounts Receivable (AR). In this role, you will be the owner of the AR function, ensuring timely customer payments, accurate billing, and healthy cash flow.This role is perfect for a proactive individual who excels at managing customer inquiries, generating financial reports, and supporting the sales commission process. You will also be responsible for partner management, addressing penalties, and ensuring accurate billing configurations. Proficiency in Xero software and strong analytical skills are key to success.Responsibilities And Duties Accounts Receivable (AR) - 70%Manage the end-to-end AR process, including invoice generation, distribution, and payment tracking. Provide expert billing support through email and chat, resolving finance-related customer inquiries promptly and professionally. Monitor and follow up on overdue payments, manage penalty assessments, and initiate account suspension processes when necessary. Process refunds, handle overpayments, and configure billing accounts accurately based on contract terms. Utilize Xero for all billing, invoicing, and AR tracking tasks. Provide invoice copies and clearly explain itemized billing, recurring vs. one-time charges, and contract details. Sales Commission & Partner Management - 30%Prepare, validate, and manage sales commission files. Generate and analyze partner-related financial reports to track performance and resolve discrepancies. Address and resolve any billing issues or penalties related to partners. Qualifications And SkillsBachelor’s degree in Commerce, Accounting, Finance, or a related field. 3-5 years of experience in customer support, specifically within a finance or billing department. At least 1 year of experience providing support via email and chat. 2+ years of hands-on experience in Accounts Receivable (AR) is required. Proficiency in customer support platforms (Zendesk, Freshdesk, Helpscout). Expertise in Xero is essential; experience with similar tools (QuickBooks, NetSuite) is a plus. Familiarity with payment processors like Stripe, PayPal, and Square. Advanced Excel skills for report generation and data analysis. Excellent analytical and logical reasoning abilities. Must have prior experience working with US or Canadian companies. Working ConditionsThis is a remote position – you can work from anywhere. Candidates must have proven experience working with US/Canada-based businesses. Skills: finance,accounts receivable,sales commission,xero,commission,customer