HR Customer Support

📍 HR Customer Support (Contract) – San Diego, CA (Onsite) 💼 Contract Position | HR Shared Services | Contact Center SupportWe are looking for a motivated HR Customer Support professional to join our HR Shared Services team on a contract basis. In this role, you’ll support employees, managers, and HR colleagues by responding to HR-related inquiries and providing guidance on global HR tools, policies, and procedures. Principal Duties and Responsibilities:

Documents accurate case notes for straightforward inquiries following each phone call, webportal chat, or online employee case submission; opens case management tickets for any unresolved issues and refers case to the appropriate expert for problem resolution. Uses FAQs, scripts, and applies basic HR knowledge to assist employees at all levels; searches HR webportal and knowledge base system for relevant information to provide answers to employee questions. Assists customers with any problems encountered while using HR self-service tools for employee transactions (e. g. , data changes, onboarding, separations, benefits administration, performance management, compensation, job postings, etc. ); displays candor, respect, and fairness.

Answers basic inquiries for industry leading Human Capital Management Tools such as Workday modules, ServiceNow, Bswift, Eightfold, etc. Level of Responsibility: Works under supervision. Decision-making affects direct area of work and/or work group. Requires verbal and written communication skills to convey information. May require basic negotiation, influence, tact, etc. Tasks require multiple steps which can be performed in various orders; some planning, problem-solving, and prioritization must occur to complete the tasks effectively. Minimum Qualifications: • Bachelor's degree. ORAssociate's degree and 2+ years of Human Resources work experience.

ORHigh School Diploma or equivalent and 4+ years of Human Resources work experience📢 This is a contract opportunity with an immediate start. Interested candidates can apply directly or message me for more details.