ADJUSTER, CLAIMS

Who We Are?As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration.To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with usWhat We Offer? We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.Our Total Rewards include:Competitive pay with recognition programsComprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidaysRetirement savings plans (U.S. only)Leave and family support: parental leave and sick leaveLearning and growth: access to training and development for continuous skill developmentWell-being resources: Employee Assistance Program, wellness program, and gym membership discountsAt Crowley, we invest in you—your success, your health, and your future.The Adjuster is responsible for investigating, evaluating, resolving, and subrogating cargo and equipment claims under various statutory and contractual legal liability regimes. This role requires strong analytical, communication, and negotiation skills to manage approximately 400 cases annually, ensuring timely and fair resolutions.Key ResponsibilitiesClaim Intake & Assignment: Receive and manage claim assignments from various sources, including the company’s cargo claims portal, direct customer submissions, and internal business units. May serve as the primary contact for high-volume accounts.Documentation Management: Collect all relevant claim-related and insurance documentation (if applicable). Ensure accurate and comprehensive record-keeping of claim activities in the system, including investigation reports, reserve calculations, case notes, and settlement communications.Claims Investigation: Conduct thorough investigations by engaging directly with customers or coordinating with third-party surveyors. May oversee the transfer, salvage, or disposal of damaged cargo. Identify and pursue third-party subrogation opportunities by notifying responsible parties.Stakeholder Communication: Act as the central point of contact for customers, claimants, insurers, surveyors, salvors, and internal business stakeholders. Provide timely updates and respond to inquiries with professionalism and clarity.Legal Liability Assessment: Analyze the company’s liability for cargo loss or damage based on applicable contracts such as ocean bills of lading, shipper/carrier agreements, motor carrier contracts, and insurance policies. Accurately reserve claims within authorized financial limits and ensure prompt claim payments.Settlement Negotiation: Lead negotiations with customers, consignees, and subrogating parties to reach fair and equitable settlements. Coordinate commercial decisions with the Cargo Claims Manager and relevant business units.Litigation Oversight: Assign and manage external legal counsel for claims-related litigation. Collaborate on defense strategies and budgets, oversee discovery responses, and represent the company during mediations or trials.Regulatory Compliance: Ensure all claims handling processes adhere to applicable laws, regulations, industry standards, and internal policies.Process Improvement: Continuously evaluate claims workflows to identify inefficiencies and recommend enhancements. Monitor and analyze adverse claim trends to inform strategic improvements.Soft SkillsStrong stress and time management.Excellent communication and customer service orientation.Ability to work collaboratively across teams and with external stakeholders.Analytical mindset with a proactive approach to problem-solving.Adaptability and initiative in process improvement.RequirementsBachelor’s degree in Business, Finance, Risk Management, or related field (or equivalent experience).Minimum 1 year of experience as a claims adjuster.3–5 years of experience in logistics or related areas.Proficiency in Microsoft Office Suite.Familiarity with claims systems such as Riskonnect, Magaya, TMW, C-Sight, Blue Yonder.English level: B2 or higher.Other Desirable RequirementsTechnical skills in Excel, PowerApps, SQL, and Power BI.Experience with WAMS or McLeod systems.Background in logistics claims or insurance adjusting.Profiles such as “Cargo Inspectors” or “Surveyors” are a plus.Ability to identify data trends and propose process improvements.Years of ExperienceClaims Adjusting: Minimum 1 yearLogistics/Transportation: 3 to 5 yearsPrimary LocationSV-SV-SAN SALVADOROther LocationsHN-HN-SAN PEDRO SULA, GT-GU-GUATEMALA CITYWork LocationsSLV-EL SALVADOR-SAN SALVADOR-SHARED SERVICESJobRisk ManagementOrganizationBOSCOE SV 9403ScheduleFull-timeEmployee StatusRegularJob LevelDay JobTravelNoJob PostingNov 7, 2025, 9:39:40 AMWork ArrangementHybrid (Office/Remote) Employee