Administration Assistant - Bank

To work as part of an administrative team providing temporary, high quality and co-ordinated support as specified within the placement request.The post will vary depending on the assignment and department helping to provide an efficient and cost-effective service to the Trust.General Admin and clerical experience are essential along with excellent time management, organisational, communication skills and a flexible approach to work.Shifts may be located across the Division, such as St Helens, Liverpool, Warrington and may include various locations depending on service needs.To work and liaise with various teams and services across community division to undertake varied admin and clerical duties in line with the assignment.Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department.Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries.To ensure communication is accurate, sensitive, complex and confidential and accurate information is communicated as and when required.Ensure appropriate records are maintained as directed by Line Manager. In line with Trust Policies and ProceduresContribute to the ordering of stationery supplies and associated procedures.Contribute to the producing and sending of appointments and giving appropriate patient information/advice.To register patient referrals for the service on appropriate systems following the service referral pathway.Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.Flexible working requests will be considered for all roles.For further details / informal visits contact: Name: Susan Evans Job title: Admin Operational Manager Email address: susan.evans2@merseycare.nhs.uk