Receptionist

Job DescriptionJob role: ReceptionistJob type: PermanentWorking hours: Monday 2-6.30pm, Tuesday 12-5pm, Wednesday 2-6pm and Friday 12-4pm -17.5hrsLocation: Castlefields Surgery, Castle Way, Newport Road, Stafford ST16 1BSSalary: £12.21/hAbout UsWe are a rapidly growing GP-led organisation with a mission to ensure that all patients haveaccess to comprehensive, coordinated and continuous care within a sustainable primary caresystem.We appreciate that our whole primary care system is struggling, which is causing a negativeeffect on patient care and staff happiness. We believe that we can turn this around byreimagining how primary care is delivered from the ground up by placing a focus on datainsights, technology and clinical innovation.Ultimately, we want to improve patient access, patient experience and health outcomes tosignificantly increase the quality of care for our patients. However, we can only build the bestprimary care service there is if our colleagues are happy, empowered and supported within anexcellent working environment.If you believe that there are ways to drastically improve the way primary care is delivered forboth patients and staff alike and you want to be a part of this; then we would love to meet youOverviewand tell you more about our plans.We are currently seeking a friendly and organised individual to join our team as a GPReceptionist. In this role, you will be the first point of contact for patients and visitors, providingexceptional customer service and administrative support. The ideal candidate will possessexcellent communication skills, attention to detail, and a compassionate manor, ensuring thatpatients feel welcome and supported throughout their interactions with our practice.Duties Are Listed Below But Are Not Limited To Greet patients and visitors as they arrive at the practice, ensuring a positive firstimpression. Manage patient appointments, including scheduling, rescheduling, and cancellations,using electronic booking systems. Answer incoming telephone calls promptly and courteously, directing inquiries to theappropriate staff members or departments. Respond to patient queries and provide information about services, opening hours, andother relevant information. Assist with general administrative tasks, such as photocopying, scanning, and filingdocuments. Adhere to practice policies and procedures, including those related to patientconfidentiality and data protection. Handle queries and process requests for prescription medications. Manage card payments for prescription medications.Essential Criteria Previous experience in the receptionist role. Excellent interpersonal skills, with the ability to communicate effectively and empatheticwith patients and colleagues. Strong organisational skills and attention to detail, with the ability to multitask andprioritise tasks efficiently. Flexibility to adapt to changing priorities and work in a fast-paced environment. Strong IT skillsDesirable Criteria Previous experience working within GP practice. GCSEs in English and Maths.Benefits 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata) Enhanced family leave Enhanced sick pay