Administration Support Officer

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.ukIf you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.Aneurin Bevan University Health Board support flexible working.Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment processJob OverviewAn exciting opportunity has become available for an enthusiastic and motivated person to join the Gynaecology Team as an Admin Support Officer. The post holder will be responsible for a wide variety of administrative duties such as supporting the medical staffing coordinator with the daily running of the medical rotas as well as supporting the newly designed Gynaecology Outpatient Booking POD.Working to the Gynaecology Directorate, you will be well supported and encouraged to develop in this role.This post is for 16.5 hours a week.Main duties of the jobSupport medical staffing rota co-ordinator with doctor’s annual leave, rota management and sickness recordingProviding administrative support for Directorate Management teamSupport outpatient booking teamThe ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.Working for our organisationAneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.Qualifications And KnowledgeEssential criteriaGood standard of education to at least GCSE levelBusiness Administration level 3 NVQ or equivalent demonstrable experienceComputer LiterateEvidence of continuous professional developmentKnowledge of Administration ProcessesDesirable criteriaKnowledge of Patient Administration SystemCustomer Service TrainingExperienceEssential criteriaPrevious clerical experience and Administration ProcessesDesirable criteriaCustomer Service ExperienceExperience of dealing with the publicPrevious experience of working within medical or patient records departmentPrevious experience of booking patient appointmentsSkills and AttributesEssential criteriaExcellent Communication SkillsAble to concentrate in a busy environment with many interruptionsAble to prioritise workloadRemain professional at all timesAccurate and methodical in all aspects of workEmpathy, tact and diplomacy when dealing with difficult situationsDemonstrate a commitment to achieving high quality standards of workAble to use initiative and meet deadlinesFlexible to the needs of the serviceAble to work without direct supervisionDesirable criteriaUnderstanding of Health Board policies and proceduresWelsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh (please delete as appropriate)