Administrative Assistant - Mental Healthcare

Join Our Growing Team at New U Therapy Center & Family Services! New U Therapy Center & Family Services is a well-established multidisciplinary mental health practice located in Southern California. We are passionate about providing high-quality care to our local community and are seeking dedicated and motivated Administrative Assistant to join our growing team!We are looking for more talented Administrative Assistant to join us as we expand our services and continue to serve our community effectively. This is an excellent opportunity to gain diverse clinical experience in a supportive group private practice setting with the potential for growth and long-term career development. Why Join Us? A Well-Established Local Practice: Join a practice with deep roots in Southern California communities and a strong reputation for excellence in mental health careSupportive Environment: Benefit from collaborative peer support, ongoing mentorship, and guidance from our management teamHands-On Experience: Gain practical experience in medical billing, scheduling, and administrative operationsSkill Development: Receive training in communication, organization, and workflow management within a healthcare settingMeaningful Contribution: Play a key role in supporting clinicians and improving patient care through efficient administrative operationsTeam-Oriented Culture: Work in a collaborative environment with a friendly and supportive teamWhat You'll Do:Verifies patient insurance eligibility and benefit coverage;Review scheduled Intakes and Follow-Up appointments on Clinicians’ calendars, smart scheduling;Review completed packets for compliance for scheduled patients for completed documentation and consent prior to scheduled visits;Answers all inquiries and explains all the services offered;Log inquiries on Referral Tracker, including contact and insurance information;Contact patient or guarantor and advise of financial responsibilities including out-of-network insurance options;Manage and update patient general information and medical insurance changes in the patient platform;Coordinate and enter information for requests for patient records and other document requests;Manage pharmacy and insurance medication prior authorization and refills;Manage email and mail traffic, and distributes accordingly;Upload various documents;Manage multi-line phone system;Perform varied administrative and front desk duties for a medical officeExplain and promote our different mental health services and produce high-conversionDo customer service and salesOther related workWhat You'll Need:Education: BA/BS in Social Work, or a related fieldExperience: 6 months of related experience in the medical setting is preferredPsychiatric/Mental Health experience is a plusSpanish speaking preferredSales experience is requiredService orientation – pleasant, congenial, well-mannered, professionalExcellent written and verbal communicationComputer skills and proficiency in MS Office Word and Excel, Google Docs, and GmailGood verbal and written communication skillsStrong analytical thinking and the ability to handle multiple tasks concurrentlyAbility to make routine decisions and determine proper action based on experience within the limits of policy and proceduresKnowledgeable about health care practices, and provide exceptional customer serviceAbility to work effectively with people of diverse cultures, ages, and economic backgroundsExcellent customer serviceCompassion and empathyHave customer service and sales experienceWhat We Offer: Supplemental AFLAC insurance401K with up to 3% matching to help secure your financial future. 40 hours of paid sick timeA collaborative, team-oriented work culture that fosters professional growth. Fully equipped, comfortable office space in Westlake Village. Access to an electronic health record platform for seamless documentation. Annual team-building and corporate in-person eventsMonthly culture-building activities such as company lunchesCompetitive CompensationJob Type: Part-timeSalary: $22.00 - $24.00 per hourWork Location: 31200 Via Colinas, Westlake Village, CA 91362, and 25000 Avenue Stanford #167, Valencia, CA 91355. Must be willing to go to both office locations on certain days.Core Values:Apply now with your resume!New U Therapy Center & Family Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.Powered by JazzHRPrI4VSH6w3