Administrative Assistant (Virtual Financial Aid)

About ContourContour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!The DivisionFAME is a trusted leader in services and software for the higher education industry. For over 40 years, FAME has provided a complete solution in both the Financial Aid and Student Information Systems.The PositionWe are looking for 03 individuals with high learning ability to take position as Administrative Assistants – Virtual Financial Aid. The resource will work closely with a small team of Remote Virtual Financial Aid Officers and other personnel that perform the following tasks:Gathering and reviewing required student documents Processing Federal Student Aid including awarding, packaging, certifying, and verification. Performing Return of Title IV aid calculations Processing Title IV refunds This person will need to interact with students, families, and schools and ensure smooth and efficient operations of the financial aid process for our customers. The successful candidate would work from Contour Karachi Office as an extension to FAME’s global team.ResponsibilitiesOversee and assist in organizing the Virtual Financial Aid Office operations. Providing administrative support to Virtual Financial Aid Officers and Director. Assisting with data entry, weekly reports, and document preparation. Provide exceptional customer service to schools, students, and families via emails and phone calls. Promptly responding to inquiries and resolving issues. Financial counseling to students to explain their financial aid application, deadlines and any other requirements. Provide documentation to students, parents, and schools. Reviewing and maintaining student document filing systems and records. Ensure accuracy and integrity of financial aid data and records. Adhering to confidentiality and data security guidelines. Other duties as assigned. Desired Skills2+ years of professional work experience with general office practices Excellent communication skills, both oral and written. Exceptional customer service skills with the ability to interact effectively with schools, students, families, and staff. Strong analytical and problem-solving skills. Ability to work independently and as part of a team. Proficient in Microsoft Office applications. Basic Excel knowledge. Exceptional Attention to Detail and Accuracy Well Organized Nice To HaveUnderstanding of Financial Aid Process in US Work Shift6:00 pm to 3:00 am Pakistan Standard Time Exciting Benefits We OfferMarket-leading SalaryMedical Coverage – Self & DependentsParents Medical CoverageProvident FundEmployee Performance-based bonusesHome Internet SubsidyConveyance AllowanceProfit Sharing Plan [Tenured Employees Only]Life BenefitChild Care FacilityCompany Provided Lunch/DinnerProfessional Development BudgetRecreational area for in-house gamesSporadic On-shore training opportunitiesFriendly work environmentLeave EncashmentDisclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.