Administrative Assistant with English and Italian

Job Overview:We are seeking an Administrative Assistant to join our Team in Lisbon that supports Oliver Wyman Senior Professionals. In this role, you will provide remote executive level administrative support to 5/6 Senior Professionals. Your key responsibilities will be: complex meeting schedule management, communication with external and internal clients, travel coordination, maintaining marketing CRM database and expense processing.This is a hybrid role that has a requirement of working at least three days a week in the office.We will count on you to:Calendaring - Maintain diaries for Principals, scheduling internal and external meetings, communicating with clients and infrastructure staff as appropriateProactively spot opportunities to add marginal internal meetings; interviews, staff meetings, etcTravel Arrangement - Coordinate travel and accommodation, book cars, rail tickets, etcTimesheet and Expense Reporting - Prepare monthly timesheets for each assigned Principal and prepare all expense reportsCRM and Client Support - Maintain/update client contact database to ensure accuracy of information for firm useAssist the Marketing Department with the co-ordination of customized mailingsPrepare letters, proposals and other documents using Oliver Wyman formatting stylesTeam Support 10 % - Provide coverage for AAs when out of the office to ensure seamless support to PrincipalsProvide short-term coverage for Partners or Principals who may be in the midst of an EA assignment transition or who are new to the FirmProvide training and support to new AAsParticipate in team meetings and projects with an eye to improving processes and the overall performance of the EA teamWhat makes you stand out?At least 1 year experience working in an administrative or customer service position. Experience in financial services, management consultancy and/or a professional services environment a plusFluent in English plus ItalianProblem solver – able to work with other teams and staff members effectively to reach a viable solution and goalStrong service focus – dedicated to meeting the expectations of all staff through securing effective relationships with clients and executing deliverables to the highest standardsExcellent communicator and negotiator – able to deal effectively with people at all levels across a multicultural environmentMaturity, poise and judgmentAbility to maintain and respect confidentialityAbility to think strategically and contribute to development of departmental modelOne who takes constructive feedback in stride and incorporates feedback quicklyAbility to manage a heavy work volume and meet deadlines in an extremely fast paced environmentAbility to undertake projects and produce quality and timely resultsSelf-starter, strong initiative, confidence and ability to work with little guidanceCollaborative team playerPositive attitude, sense of fun: is collegial and friendlyAbility to juggle several tasks at once, to prioritize and manage own timeMethodical, organized and excellent attention to detailFlexible attitude; embraces change, hard-working, cost conscious and results drivenFinally, we are looking for someone who will be committed to the company and add to the life and culture of Oliver WymanTechnical SkillsExcellent Word, PowerPoint and Excel skillsExpert knowledge of OutlookKnowledge of CRM systems (Microsoft Dynamics), a plus but not necessaryTouch typing speed of 50-60 wpm and/or a formal typing certificationWhy join our team:We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.