Administrative Officer

About PayChoice:PayChoice is one of Australia’s leading payment gateways, specialising in the collection of payments for clients around Australia in industries such as Healthcare/Fitness, Childcare, Medical and many more. We are looking for experienced Lead Generation Specialists who would love to join an exciting and growing team.Role Overview:The role involves office administration, customer service, and follow-up tasks, along with other duties reasonably requested by management. The position supports the smooth operation of the office and ensures high-quality service delivery to both clients and internal teams.Key Responsibilities:Attend client queries via phone, email, ticketing systems, and other communication channels.Perform general office administration tasks to support daily operations.Provide assistance to executive staff as required.Conduct follow-ups on accounts in arrears and refer files to debt collection if necessary.Carry out daily finance-related duties, including client payments, reporting, and checks and balances.Undertake any other tasks reasonably required by the employer.Data entry and record management.Data cleansing and maintenance of accurate records.Professional approach in all tasks and interactions.Ability to work effectively under pressure.Strong organizational and time management skills.Exceptional attention to detail.Qualifications:A qualification in Business Administration or a related field is preferred.Minimum of three (3) years’ experience in a similar role.Strong understanding of general administration practices.Proficiency in IT systems and office software tools.Prefers to work as a Customer Service Representative in the BPO industry.Committed to delivering exceptional service across written, verbal, and face-to-face interactions.Clear and concise communication skills, with the ability to adapt style to suit different audiences.AHigh level of accuracy in written communication and task execution.Ability to apply knowledge in a practical and business-focused manner.Willingness to collaborate, support colleagues, and contribute to a positive team environment.Ability to prioritize effectively, meet deadlines, and complete tasks efficiently.What We OfferGenerous salary package with bonusesFinish early on a Friday once a MonthFlexibility to work from HomeLaptop and office items supplied