Admissions Officer and Family Engagement

About OWN AcademyOWN Academy is an experiential learning company that helps teenagers explore their passions, discover their strengths, and prepare for future success. We believe that everyone is smart in their own unique way, and we design programs that allow students to learn and grow through career-focused, industry-inspired experiences.We provide a safe space where students can experiment, make mistakes, and learn from them. By working on real-world projects and gaining insights from professionals in industries such as Data Science/AI, Biotechnology, Film Making, Sustainable Fashion, Music Production, Entrepreneurship, and E-sports, and many more. Students experience moments of inspiration that spark their curiosity and growth. We take a coaching approach, focusing on multiple intelligences and hands-on experiences that empower students to build a strong foundation for their future and pursue a fulfilling life.Our programs go beyond developing skills and knowledge—they foster connections through mentorship, friendships, and networking opportunities. We support our students as they mature, guiding them to discover their own paths. Once their intrinsic motivation is ignited, they are equipped to take on the world and pursue their dreams.At OWN Academy, we don’t just teach careers; we help students develop the confidence, skills, and connections that will drive their long-term success.OWN Academy is a pioneering career education company committed to developing young talent through immersive, hands-on career experiences. By collaborating with schools and transforming industry professionals into educators, we empower students to solve problems, understand their purpose, and drive positive impact.Through our experiences, we empower young people to thrive in the real world with the following core competencies:O penness and growth mindsetW ork ethic and commitment to excellenceN etworking and communicationI nnovation and creativityT eamwork and empathyWe’re looking for someone who values these core competencies as much as we do, shares our commitment to developing them in our own selves, and is excited about passing them on to the next generation. The ideal candidate is ready for a dynamic, fast-paced work environment and passionate about our mission of reengineering education to build a more equitable society. This person is a consistent performer who welcomes challenges, thinks outside the box, cultivates a healthy sense of curiosity, and takes the initiative to learn and grow so that we can provide our stakeholders the best experience every time.We recognize that what we’re doing isn’t easy, with an equal share of frustrating and rewarding days, and we’re looking for someone who has the heart to make the journey worthwhile and is in it for the long run. We believe kindness, compassion, humility, and integrity speak louder than your professional accomplishments.As a fully remote team working across Asia, we entrust our team members with the freedom and accountability to make decisions guided by what’s best for the organization and the people who rely on us. Joining OWN Academy is a lifestyle choice that allows you to design your own life beyond the confines of a typical 9-5 job, steering it in the direction that gives you the most fulfillment and meaning.OWN Academy is seeking an Admissions Officer and Family Engagement professional to manage the full admissions journey for our B2C programs. This role suits someone with experience in school admissions or education services who is confident speaking with parents, handling inquiries, managing admissions data, and guiding families through their decision-making process with clarity and professionalism.This position includes a measurable admissions target and requires strong follow-up, relationship-building, and closing capability.Role OverviewThe Admissions Officer and Family Engagement lead will oversee all stages of the admissions pipeline — from initial inquiry to confirmed enrollment. You will manage parent communication, maintain the CRM in Odoo, track conversions, and ensure admissions targets are met while upholding a high standard of service.Key ResponsibilitiesAdmissions & Parent CommunicationServe as the main point of contact for parents exploring OWN Academy programs (ages 10–18).Conduct timely follow-up calls with all inquiries to provide accurate program information and support parents in their decision-making.Guide families through the admissions process with professionalism and clarity.Communicate OWN Academy’s mission, values, and learning outcomes in a confident and approachable manner.Coordinate onboarding and handover to the program team after enrollment is confirmed.Sales Outcomes & ConversionManage a structured admissions pipeline with clear lead stages inside Odoo CRM.Meet monthly and seasonal admissions targets for program enrollments.Track conversion rates and identify opportunities to improve enrollment performance.Follow up consistently with warm leads to support enrollment decisions.Provide accurate weekly reports on inquiries, follow-ups, and confirmed enrollments.CRM & Process Management (Odoo)Maintain accurate, organised, and up-to-date records in Odoo CRM, including communication logs and lead status.Ensure all admissions data is reliable and accessible for team-wide use.Flag recurring parent questions or concerns to help refine messaging and processes.Relationship BuildingBuild professional, trust-based relationships with families through clear and responsive communication.Understand each parent’s needs and motivations to support a smooth admissions experience.Uphold OWN Academy’s commitment to quality, service, and meaningful engagement with families.Cross-Functional CollaborationWork with the marketing team to align nurturing strategies based on parent insights.Share admissions data and insights with leadership for forecasting and planning.Support program teams during enrollment and onboarding periods. QualificationsExperience in school admissions, higher education recruitment, family engagement, or premium education services.Strong communication and interpersonal skills, especially on the phone.Comfortable managing a high volume of inquiries and follow-ups.Experience using Odoo CRM or willingness to learn quickly.Goal-oriented with experience meeting or exceeding admissions or sales targets.Highly organised, responsible, and detail-oriented.Passionate about youth development and meaningful, future-focused learning.