Advisor - Collections Experience - Optimisation, Performance and Development

Kaitohutohu - Wheako Kohinga | Advisor - Collections Experience - Optimisation, Performance and Development (Collection Operations)Join an organisation contributing to meaningful outcomes, About Aotearoa, for Aotearoa - data that improves lives today and for generations to come.About Us | Ko mātouStats NZ | Tatauranga Aotearoa is a Central Government employer of 1300+ people across Aotearoa. We provide data and statistics to support the decisions of Government, Māori and Iwi organisations, businesses, NGOs, and New Zealanders. Our work is About Aotearoa, for Aotearoa - data that improves lives today and for generations to come. We welcome every gender, ethnicity, ability, religion, age, and background and encourage all our people to be their authentic selves.What's in it for you? | Ngā hua ka riro ki a koeWe encourage you to go to our careers site to learn more about the Way We Work at Stats NZ and also check out our benefits. We want working for us… to work for you!!Starting salary: $76,494 - $89,993 + superannuationOther Benefits Of Joining Stats NZ IncludeFlu Vaccines, Employee Assistance Programme (EAP) and corporate rates for a variety of services and productsDevelop and grow your career (coaching, training, study support, secondments)Contribute to meaningful work that makes a difference to all people in Aotearoa3 extra annual leave days (taken during Christmas office closure)City based offices that cater to a variety of working styles and needsThe role | Te tūngaThis role is fixed term until November 2026 based in Auckland Reporting to the Manager - Experience & Development providing key advice and handling of quality assurance, survey respondent feedback and query management within Collection Operations.This Role Would Suit Someone Who Can BringExceptional written communication and letter writing skills.A strong understanding of quality performance within collection activities, with the ability to apply quality tools to improve outcomes.The ability to interpret performance and experience insights to inform service improvements and foster a culture of continuous improvement.Experience contributing to the design and documentation of QA processes that support consistency and clarity.A collaborative approach to working with internal stakeholders such as OCE, Legal/Privacy, and People & Culture to ensure alignment and shared outcomes.Familiarity with QA systems, frameworks, and tools, and a solid understanding of how to apply them effectively.Strong relationship-building skills to support culture change and stakeholder engagement.A demonstrated willingness to upskill and grow your cultural capability.An understanding of the machinery of government and related processes and procedures.This role involves crafting personalised letters to complainants, so strong written communication skills are essential. In your cover letter, please show us your ability to write clearly and with empathy we would love to see your natural style shine through.To Help Us Understand Your Writing Approach, Please Include a Short Paragraph (up To 150 Words) Responding To The Following ScenarioA respondent has written to say they felt uncomfortable being contacted about a survey and are worried about how their information is used. Please draft a brief response that acknowledges their concern and reassures them about the purpose and safety of their dataWhat you bring | Nōu te rourouWe understand transferable skills can come from experience gained from outside of work. We encourage you to be you in your application.We are committed to diversity, equity, inclusion and lifting our cultural capability. You don't need to be knowledgeable in all these areas already, but you do need to be on board with learning and have a genuine interest and willingness to grow on this journey with us.Tell us about yourself in your cover letter, what attracted you to this role, and what you would bring to Stats NZ.How to apply | Me pēhea te tuku tonoIf this sounds like you, click on the Apply now button to be redirected to the application page on our careers site. The position description is located on the right-hand side of the page.We will be screening applications as we receive them to move swiftly to interview. You may be asked to complete a pre-interview screen via phone or video. Please let us know in your application if we need to make any specific accommodations during our process.Please reach out to recruitment@stats.govt.nz if you have any questions.You must have the right to live and work in Aotearoa New Zealand. Background and various pre-employment checks are part of our recruitment process.Note to Recruitment Agencies: unsolicited CVs will not be accepted.