Advisor I, Local Temp Hiring – Malaysian

Job Title:Advisor I, Local Temp Hiring – MalaysianJob DescriptionThe Technical Support Advisor role is to handle incoming general inquiries and technical issues viaemails / chat / phone related to Oculus Reality Labs products. Language of support is Global English.Essential Functions/Core ResponsibilitiesAddressing and resolving inbound customer support inquiriesWorking with internal cross-functional partners to resolve customer inquiriesAchieve & maintain target performance and on-time metricsEnsure each inquiry is “resolved” form the customer’s perspectiveUnderstand common customer pain-points and actively contribute to a knowledge base of resolutionIdentify opportunities to elevate best practice positioning and help center content creationPossess a service-oriented mind set and approach to work, delivers value through serviceThe ability to thrive in a dynamic, team-focused environmentThe ability to comprehensively research and review complex problems to determine the best solutionAble to demonstrate experience developing and exercising strong judgement skillsStays cool under pressureThe ability to demonstrate empathy and emotional intelligence with customers while determining a solution to their needsEagerness and ability to work in fast-paced, startup-like environmentSelf-starter/self-motivated to achieve top performance standardsTeachable attitude and commitment to a growth mindset in the workplaceDemonstrated commitment to upholding a culture centered around core valuesIdentify opportunities to improve ad products and the customer experience, serve as the VOCDemonstrated ability to work and collaborate within a teamAbility to prioritize and manage tasks within a sometimes chaotic environmentExceptional written and verbal communication skills, exceptional phone etiquette (B2 CEFR Standard at minimumSupplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE:ENGLISH - Can speak both oral and written English. Diploma and aboveDisclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location:MYS Kuala Lumpur Nu Tower 2Language Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsR1576079