Operations Project and Process Manager

We are looking for a structured and hands-on Project & Process Manager to lead software tools deployment and process changes in the Operations division. You will make sure user and business needs are clearly understood, translated into concrete requirements, and reflected in working solutions. This includes coordinating testing, training, and rollout, while tracking whether tools work as expected in real-life use. A background in IT or digital projects is essential to manage delivery timelines, technical discussions, and performance follow-up.

Key ResponsibilitiesLead selected tooling and improvement projects within the E2E Program from the Operations perspectivTake active part in project planning led by Product Managers, including timelines, resource coordination, risk management, and communicationTranslate Operations needs into clear, testable, and prioritized inputs for Product Managers and technical teamsCoordinate project execution, including testing, validation, training, and rolloutDrive change management and support user adoption, acting as a key ambassador for new tools and processes in OPSSupport documentation, team onboarding, and process updates as part of tool deploymentCompare data across tools and systems to ensure consistency, support reporting, and translate insights into actionable itemsMonitor project progress and ensure smooth execution and post-rollout follow-upCollaborate closely with cross-functional stakeholders to ensure alignmentContribute to process optimization and help identify areas where tooling can enable greater efficiencyRequirements3+ years of experience in project and process management in IT, operations, or technical environmentsA degree in Computer Science, IT, or a related field is a plus2+ years experience leading or supporting tool implementation or digital transformation projectsStrong understanding of change management and driving user adaptabilityExperience working with data:

comparing inputs, identifying gaps, and generating reports to support informed decision-makingSolid grasp of project coordination, stakeholder communication, and issue resolutionFamiliarity with process mapping and operational workflowsProficient in tools like Jira, Wrike, Confluence, Miro or other PM/process toolsExcellent communicator and cross-team collaborator, especially between business and technical stakeholdersFluent in EnglishBenefitsOpportunity to represent the global leader in robotic wind turbine maintenance and inspection services, working in a supportive and developing work environment and cultureA modern and comfortable office location at Katlakalna iela 11E, RigaWell-equipped kitchen with healthy snacksFriendly and knowledgeable colleagues, as well as team eventsHealth insurance after the probationary period and additional funding for the purchase of glassesBirthday giftsPaid study leaveAn additional 3 days of leave per year, which can be taken as neededGifts and additional funding for special occasions (marriage, birth of a child)Salary ranging from EUR 4000 to EUR 4500 per month before taxes