After Sales Team Leader

Sales Support Coordinator - Healthcare SolutionsLocation: Havant, PortsmouthSalary: £30,000-35,000 + Profit Share + BenefitsAre you a proactive, commercially minded leader with a background in servicing or after-sales? Do you thrive in a fast-paced, customer-focused environment where no two days are the same? If so, we want to hear from you.About the company:We're working with a growing healthcare equipment provider to find an After Sales Team Leader to lead their servicing function. This is a key role within the operations team, responsible for managing a small team, and coordinating third-party engineers across the UK, ensuring customers receive world-class support post-purchase.What you'll be doing:Leading and developing the servicing team, including scheduling, performance management, and resource planningManaging reactive and preventative maintenance, repairs, and servicing contractsActing as the main point of contact for all after-sales queries, ensuring timely, professional responsesPromoting servicing packages and identifying upsell opportunities through a consultative, account management approachCollaborating closely with the sales team to prevent complaints and enhance customer satisfactionDriving continuous improvement and contributing to the growth of the servicing functionRequirementsProven experience in a servicing, after-sales, or field engineering environment (healthcare sector experience is a bonus, but not essential)Strong organisational skills and the ability to manage multiple prioritiesExcellent communication and customer service skillsCommercial awareness and the ability to spot opportunities for contract growthA solutions-focused mindset with the ability to see the bigger pictureComfortable working in a process-driven environment with KPIs and service targetsBenefitsWhat's in it for you?Rewarding Package - £30-35k salary, profit share scheme, 30 days holiday (inclusive of bank holidays)Work-Life Balance - Core hours 8:00-16:30 (with flexibility if needed)Culture & Values - Join a family owned business with a refreshingly human approach and strong values of integrity, ownership, and urgencyPerks - Free breakfast and lunch, on-site parkingGrowth - Be part of a rapidly evolving business with real development opportunities