Agency Director – Milan

About UsPalazzi Agency by Chabé is part of the Chabé Group, Europe’s leading provider of chauffeured transportation services for a luxury clientele. Headquartered in Paris, the Group has a strong and established presence across Europe and the Middle East, serving the most prestigious hotels, brands, and private clients. In Italy, Chabé operates through Palazzi Agency, with its head office in Rome and a satellite office in Milan, making Italy the Group’s second largest market.Why Join UsJoining Palazzi Agency by Chabé means becoming part of an international leader in luxury mobility, experiencing strong growth in Italy. This is a unique opportunity to play a key role in structuring and expanding a dynamic, innovative, and excellence-driven organization. We value entrepreneurial spirit, leadership, and a passion for delivering exceptional client experiences.Position OverviewBased in Milan, the Agency Director will be responsible for leading and developing the agency’s operations and team. Overseeing a staff of around 15 staff, the Director ensures operational excellence, service quality, and profitability while representing the brand to a discerning, international clientele.Key ResponsibilitiesLeadership & ManagementLead, inspire, and develop a team of approximately 15 employees (office staff and chauffeurs).Foster a culture of excellence, collaboration, and accountability.Ensure proper onboarding, training, and professional development of all team members.Define and monitor key performance indicators (KPIs) related to service quality and operational efficiency.Operational ExcellenceSupervise daily operations, ensuring flawless service delivery and client satisfaction.Implement efficient processes and tools to optimize resources and performance.Anticipate operational challenges and design practical, innovative solutions.Uphold Chabé’s high standards of quality and discretion at all times.Client RelationsMaintain and strengthen relationships with existing partners (in particular 5-star hotels, and premium service providers).Identify new business opportunities and contribute to the agency’s commercial growth.Represent the agency at professional and client events, promoting its image and values.Ensure a client-centric approach across all activities.Profile RequiredExperience: Minimum 5 years in operations, management or business unit leadership role, ideally within a premium service-oriented environment (hospitality, transport, events, luxury services, etc.).Languages: Fluent in Italian and English; Skills & Attributes:Strong operational acumen and problem-solving mindset.Charismatic leadership with the ability to motivate and unite teams.Excellent interpersonal and presentation skills.Entrepreneurial, organized, and results-driven.Natural sense of service, attention to detail, and client satisfaction.