Agent Inhouse Sales and Customer Service TYO

Task Responsibilities:Ensure the timely answering of customer sales queries, their bookings and follow up: By prioritizing the incoming quotes as per set guidelines By following the set guidelines in terms of price offering in order to win the quote By swiftly responding to customers ad hoc(spot) requests utilizing the Cargolux’s tools (LEAP) By offering multiple options on a quote, so that the customers always find a suitable one (price, time) By coordinating special cargo with the relevant stakeholders (RM, Global Logistics, …) By promoting Cargolux’s value added services By re-directing customers to Cargolux’s digital sales channels to increase the awareness and utilization of such channels By assisting customers to confirm the bookings via the digital channels upon potential failure of booking By requoting the customers if certain parameters of the initial quotation have changed By updating all sectors of a booking pre-flight By ensuring the booking is correctly performed, including the applicable Rates, SCC’s, Additional Charges etc. By ensuring that bookings, subject to compliance checks are processed prior to departure By pro-actively following up on pending offersEssential Requirements For The Position:At least one year of sales/customer service experienceKnowledge and experience in air cargo/freight forwarding considered a plusAble to handle customers in professional mannerGood in written and spoken English Fluency in written and spoken Japanese Proficiency in MS Office (Word, Excel, PowerPoint and Outlook)Have team spirit and commercial driveBe proactive and energeticGood communication and interpersonal skills are essentialWilling to work in a fast-paced environmentWorking Conditions:It is a full-time position based in Tokyo, JapanFlexible working hours are required including weekends if needed