AI Solution Consultant

About WhaleWhale is a global enterprise AI company transforming operations for the world’s leading consumer businesses.With HQ in Singapore and over 500 enterprise clients worldwide, Whale’s AI solutions power millions of daily interactions—helping businesses integrate intelligence, operations, and customer understanding at scale.In 2025, Whale completed its Series C round, raising over $60M USD from strategic investors including Temasek, BOSCH Ventures, Linear Capital, MTR Lab, Singtel Innov8, MDI Ventures, and Gentree Fund.🌐 Learn more: whale.sgRole DescriptionWe are seeking a versatile and customer-driven AI Solution Consultant to support our expansion into a new market. This role bridges presales solutioning and post-sales customer success, owning the full customer journey from the first technical conversation through to value realization. You will work closely with enterprise retail clients to identify business challenges, design tailored AI solutions, drive proof-of-concept success, and ensure long-term adoption and satisfaction.This is a high-impact position ideal for someone who enjoys working at the intersection of AI technology, business outcomes, and customer experience.Key ResponsibilitiesPartner with Sales and Product teams to identify customer needs and map them to AI-driven retail solutions.Lead discovery sessions, solution presentations, and product demos.Develop and deliver proof-of-concepts (POCs) that showcase measurable business value.Act as the technical advisor during the sales cycle, addressing architecture, deployment, and integration questions.Own the post-sales customer journey — onboarding, adoption, expansion, and renewal.Build trusted relationships with key stakeholders and ensure customers achieve desired business outcomes.Monitor solution performance and coordinate with internal teams to resolve issues or implement enhancements.Translate customer feedback into actionable insights for the product and engineering teams.Identify upsell and cross-sell opportunities through a consultative, value-based approach.QualificationsBachelor’s degree in Computer Science, Engineering, Business, or related field.5+ years of experience in presales, solution consulting, or customer success within a SaaS or AI/ML solution environment.Strong understanding of enterprise retail operations (e.g., store analytics, customer engagement, loss prevention).Technical proficiency in AI, computer vision, or data analytics solutions — able to articulate and demo product capabilities.Excellent communication and storytelling skills, with the ability to simplify complex technology concepts for business audiences.Fluent in Japanese and Chinese, with excellent verbal and written communication skills.Self-starter mindset with adaptability to a fast-paced, emerging market environment.Experience working cross-functionally with product, engineering, and sales teams.