Senior Customer Success Manager

We are seeking a dynamic and experienced Senior Customer Success Manager to lead and manage relationships with our high-profile, Fortune 500 clients. This role is critical in ensuring client satisfaction, successful implementations, and driving the adoption of our cutting-edge AI solutions. If you thrive in a fast-paced startup environment and have a passion for innovation and client success, we want to hear from you. About UsaiOla is a deep tech lab specializing in Conversational, Voice, and Speech AI. We develop cutting-edge ASR and TTS technologies designed for enterprise use, delivering 95%+ accuracy in any language, accent, or environment.

Our solutions empower organizations to capture spoken data in real-time, structure it, and turn it into actionable insights. Requirements: B. A/B. Sc. in Business, Computer Science, Engineering, Industrial Engineering, or a related field5+ years of experience in Customer Success, Professional Services, or Project Management, preferably in SaaS B2B or AI-based companiesHands-on background in one or more of the following:

Software Development, Technical Support, Business Operations, or Solution EngineeringProven experience working with global enterprises, particularly Fortune 500 companiesStrong understanding of AI or LLM technologies and ability to articulate technical concepts to non-technical stakeholdersExcellent communication, presentation, and interpersonal skills in EnglishStrong organizational skills and ability to manage multiple, simultaneous customer engagementsExperience managing and delivering complex POCs, onboarding processes, and post-sale engagementsProactive, confident, and able to challenge clients respectfully when necessaryExperience working in a startup environment — comfortable with ambiguity, change, and fast-paced dynamicsWillingness to travel abroad occasionally (approx. once a month)Responsibilities: End-to-End Client Ownership:

Manage the full customer lifecycle — from onboarding and POCs to long-term relationship management and expansion. Strategic Relationship Management: Build trusted relationships with senior stakeholders at global organizations, especially Fortune 500 companies. Implementation Leadership: Oversee and manage the implementation process across departments (Product, R&D, Data Science), ensuring alignment on priorities and timelines. Client Communication & Influence: Speak the product language fluently; know how to push back effectively and convince customers when needed to ensure success for both sides. Product Understanding: Develop a deep understanding of aiOla’s technology to guide customers through use cases, integrations, and best practices.

Time Management Across Teams: Coordinate internally to manage expectations and delivery timelines, balancing customer urgency with engineering and maintenance capacity. POCs & Demos: Lead product demos and Proof of Concept (POC) processes, adapting content to different audiences and tailoring to specific client needs. Workshops & Training: Design and deliver onboarding sessions, workshops, and custom training sessions to promote product adoption. Feedback Loop: Gather and relay customer feedback to internal teams to shape future product features and improvements. Success Metrics & Reporting: Track KPIs and deliver regular reports on product adoption and client satisfaction, working with data analysts to surface insights.