Air Export Customer Service Assistant Manager

Job Title : Air Export Customer Service Assistant ManagerManage effectiveness and efficiency of all process of Air Export Customer Services to meet with company policy and customer requirement.Review the SOP and set up the proper working flow , reduce unnecessary step , use the program or system instead of human work and assign job to the appropriate CS both spot and regular business.Oversee and direct all operations of Air Export Customer Services team to ensure daily operations efficiencies and achieve objectives.Coach and develop CS team to work well under company strategy , regular training and guidance how to gain the revenue by CS for GP plus activity.Control process of invoicing to customers & overseas including controlling CSR to airlines with efficiencies , correctly and in due time.Analyze profit & loss reports and take corrective action when required.Work closely with customers , colleagues and third parties to ensure smooth operations to deadlines.Effect necessary communication and motivation to staff.Monitors individual performance via observation and review of various productivity matrix.