Air Import Agent

Job Title: Air Import AgentJob Location: Atlanta, GeorgiaDHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.htmlAs an Air Import Agent, you will be responsible for the movement of our customer’s air import shipments. You will be the main point of contact for coordination between customer’s shipment imports, customs brokers, and shipping carriers.Key Responsibilities:Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveriesBuild customer relationships by responding to customer communications via email, fax and mailWork with air and ground transportation partners to handle shipmentsReceive and track purchase orders (P.O.s) from Importers/Overseas offices for pending air shipmentsRetrieve shipment details, handle all documentation for cargo release and data entry for each shipmentAnswer all customer inquiries in accordance with the Customer Service Policy standardsFurther increase customer satisfaction and business share through proactive and regular contactCommunicate with and ensure release of the freight from air carriersNotify customer /customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other officesSetup and coordinate deliveries to the customerHandle and manage all customer contact at file level regarding exceptionsAdditional projects as directedSkills / Requirements:Exceptional customer service skillsDetail oriented and strong follow-up skillsProficient with Microsoft office (Word, Excel, Outlook)Air freight industry experience preferredLogis Air / Cargo Wise systems knowledge is a plusPay Range: $21.32 - $28.43/hr. (Based on Experience)Benefits (All Non-Union Employees) Compensation: Competitive base salary plus role dependent performance-based incentives. 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. Vision: Optional coverage for exams, frames, and contacts. Dental: Optional coverage for preventive, basic, and major services. Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.Why Join DHL Global Forwarding?At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: [1] DHL Careers.Equal Opportunity EmployerDHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.Work AuthorizationApplicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.ReferencesVisible links https://www.logistics.dhl/us-en/home/careers.html