Air Import Billing Agent

Company DescriptionWe take care of our employees, and they take care of our customers!Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!Job DescriptionEnsure the proper and timely billing of freight, while providing an exceptional customer service within the Air Import department.Major Duties And ResponsabilitiesTimely and Accurate Billing and AccountingInvoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Proper provisions and service provider charges to avoid reserves. Follows proper credit approval processes to minimize risk and protect the company.Timely and Accurate Data EntryEnsure accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.Timely and Accurate Shipment ProcessingEnsures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.Ensure smooth and timely air import process flow. Ensure accurate and timely client billing. Understand all the elements of the import DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations. Ensure accurate and timely data entry into our operating system. Track and trace air import files. Verify documents received for air import purposes are compliant and correct. Always ensure compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements. Understand department process flow, constantly looking for areas of improved efficiency. Overseas communications, timely responses to emails and requests (internal and external)Escalation of problems to Management when necessaryMeets company standards of 52 hours training per year per employee. Attend training classes when required. Complete mandatory training when required. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Adhere to the company’s core competencies.QualificationsKnowledge:Good knowledge of air import processes and system essentialUnderstanding of air documentation processGeneral knowledge of air, road and ocean transportBasic Accounting Knowledge6 months to 1 year related experience and/or training; or equivalent combination of education and experienceSkills:Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skillsGood computer skills (Excel, Word, PowerPoint)Advanced EnglishFluent in SpanishBehaviours:Positive and willing to help attitudeAdhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary