Airfreight Export Clerk

We are seeking an experienced Airfreight Export Clerk to join a dynamic and international logistics organisation. In this role, you will be responsible for the end-to-end coordination of airfreight shipments, ensuring every file is handled with accuracy, care, and exceptional customer service.You will act as the central point of contact between customers, carriers, and internal departments managing each shipment from start to finish, advising clients, obtaining required documents, coordinating delivery instructions, and ensuring all operational procedures are followed.Key ResponsibilitiesManage and monitor airfreight shipments from A to ZCommunicate proactively with customers, agents, and suppliers via phone and emailRequest, verify, book, and invoice costs using industry systems Obtain and process transport and customs documentationOrganise transport movements and ensure timely deliveryCreate and follow customer-specific work instructions and proceduresDeliver outstanding customer service to all stakeholdersRequirementsMinimum 3 years’ experience in airfreight forwarding (export and/or import), including full file ownership and invoicingStrong communication skills, both written and verbalCustomer-focused, proactive, and flexible work attitudeExperience with CargoWise is a strong advantageFluent Dutch and EnglishSolid understanding of industry regulations and customs requirements