Airline Customer Service Representative (English account)

Company DescriptionAlorica is a global leader in customer experience (CX) solutions, committed to designing services that elevate brands and foster lasting customer relationships. With over 100,000 professionals in 17 countries, Alorica serves 250+ brands across 75+ languages. The company prides itself on blending industry expertise, proven performance, and cutting-edge technology to deliver measurable results. Rooted in integrity and authenticity, Alorica is bold in tackling challenges and relentless in achieving success. Join a creative, connected, and committed team shaping the future of customer experiences. Learn more at alorica.com/careers.Role DescriptionThis is a full-time, on-site role located in Sheikh Zayed City for an Airline Customer Service Representative (English account). In this role, responsibilities include providing exceptional support to airline customers by addressing inquiries, resolving issues, and managing accounts efficiently. Representatives will ensure customer satisfaction through clear communication, while handling reservations, cancellations, and other travel-related concerns.QualificationsStrong Communication skills, both verbal and writtenBachelor degree or any equivalent degree Ability to work in a fast-paced, dynamic environmentProficiency in the English languageProblem-solving skills and attention to detailPrior experience in airline or travel-related customer service roles is a plus