Airport Team Leader

MTS GlobeMTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast.Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 10.000 hotels.250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network.900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients.The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.Job DescriptionWe are seeking a dynamic and experienced Airport Team Leader to join our incoming agency in Marrakech for the upcoming season. As the first point of contact for our clients, the airport team plays a crucial role in delivering a warm and professional welcome. The Team Leader will oversee the airport operations, ensuring smooth coordination and exceptional service delivery.Main Responsibilities:Lead and supervise the airport team to ensure efficient and professional client reception.Coordinate and optimize the welcome process for arriving guests, ensuring alignment with company standards.Ensure smooth transfer operations from airport to hotel, including vehicle dispatch, driver coordination, and real-time issue resolution.Monitor flight schedules, anticipate delays, and adjust operations accordingly.Act as the main point of contact for Tour Operator representatives, ensuring their operations run smoothly.Train and brief team members regularly to maintain high service standards and up to date destination knowledge.Report operational issues and suggest improvements to enhance service quality and customer satisfaction.Manage staffing schedules, ensuring coverage for early morning and late-night arrivals.Ensure compliance with safety and service protocols at all times.Send a daily airport operations report to the head office at the end of each working day, detailing all relevant informationMaintain accurate records of arrivals, departures, incidents, and feedback.RequirementsMinimum 2 years of experience in airport operations or a similar leadership role.Fluent in English; additional languages (French, German, etc.) are a strong asset.Strong leadership and team management skills.Excellent communication and problem-solving abilities.Customer service oriented with a proactive attitude.Good knowledge of the destination and local logistics.Flexible schedule, including availability for night shifts and weekends.Own vehicle required for mobility and operational flexibility