Regional Manager - Dedicated Driver

Company Introduction: Airspace is a tech-enabled freight forwarder that's redefining how the world's most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before.

The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors. Airspace has been rated one of America's best Startup Employers, listed as one of CNBC's Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m. The company is growing rapidly and serving more places around the world than ever before.

We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics. What is the "Dedicated Driver" service? Airspace partners with leading U. S. Medical Device companies to ensure life-saving equipment is transported safely and securely to hospitals in the local region. If a loved one suffers a serious injury, our dedicated drivers are the critical link between warehouses and hospitals, delivering essential surgical tools in real time. Their mission is clear:

to equip surgeons with the critical tools for life-saving procedures—because every second counts when a patient is on the table. Compensation: $75k salary + 15% bonus target (split 50/50 individual/company)About the role: As a Regional Manager - Dedicated Driver, you will be responsible for managing a network of dedicated drivers through direct support, ensuring customer needs are met and owning execution of tactical initiatives to deliver top-quality service. What you'll do:

Establish and maintain healthy driver bases across your assigned geos / customers (which includes closely monitoring performance, developing improvement plans, proactive communication post-onboarding)Develop strong driver / customer POC relationships through daily interactions (regularly conducts onsite visits to check-in with drivers) Coordinate change requests with driver / customer Provide direct support to drivers on tactical problems that arise Proactively partner with the Revenue team to swiftly action driver feedback and develop clear resolution plans Drive quality and support initiatives Conduct market performance reviewsDevelop performance management program (i. e.

continuous improvement plans, quarterly re-training, etc) Manage driver rate establishment, billing and payment executionActively governs work through formal documentation and identifies new opportunities to streamline processesPartners with their manager to openly identify process gaps and takes direction to swiftly close themWhat we're looking for:

3+ years of experience in transportation or logistics operations Ability and willingness to travel nationwide up to 50%-60% of the timeStrong communication skills (both verbal and written) Positive attitude and ability to build relationships with drivers and customers Detail-oriented and excels at active listening Ability to partner with cross-functional team to drive positive outcomes in service Action-oriented and comfortable in a fast-paced environmentExperience working in an environment where work activities require rigorous process adherenceTime-management skills and multitasking ability Solution mindset: Demonstrated ability to "own" problems and eagerness to drive real-time solutions Core Values: We are One Team.

We believe we all accomplish more when we are working together. We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world. We are Passionate. We care deeply about our mission and are not afraid to raise the bar. We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers. We are Innovative. We never settle and are always striving to improve our product, service, and ourselves. About Airspace:

From life-saving organs to essential machinery components, Airspace is trusted by the world's largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members.

With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date. Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics. Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations. For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.