Administrative Assistant - Bilingual (English and Spanish)

Department: OperationsLocation: FDI Clinical Research - San JuanDescriptionAlcanza is a growing multi-site, multi-phase clinical research company with a network of locations in MA, NH, MI, VA, SC, FL, GA, AL, MO, TX and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow.

The Administrative Assistant will support clinical study activities, manage andmaintain the reception area, provide assistance during medical assessments, and ensure compliance with ethical and regulatory standards, including the Code of Federal Regulations (CFR), Good Clinical Practices (GCP) Guidelines, and the Health Insurance Portability and Accountability Act (HIPAA). Key ResponsibilitiesEssential Job Duties: Register patients and visitors according to FDI protocols. Welcomes patients, participants, and visitors by greeting them in person or on the telephone and answering or referring inquiries.

Assists patients and participants in completing all forms and documentation, including medical insurance, demographics, current treatments, medical history, and additional information required in the medical record or for use in a clinical research protocol. Maintains and manages patient records. Reports statistics and prepares reports as requested. Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary. Answer incoming calls, schedule patient appointments, transfer calls as required, & take phone messages. Collects co-pays and payments. Manages the reception petty cash by maintaining receipts and requesting CFO approval for expenses.

Schedules tests, scans, biopsies, and any other assessment needed, and outside appointments for patients. Protects patients' rights by maintaining the confidentiality of personal and financial information. Assists the Principal Investigator (PI), Sub-Investigator (Sub-I), or Clinical Research Coordinators (CRC), Quality Team members (QT) in the conduct of required assessments to ensure subject safety and quality. Obtains external medical reports as required by medical professionals. Performs and documents appropriate clinical study-related procedures as protocol requires in a timely and proficient manner.

Prepares and maintains essential documents including, informed consent, CV, and licenses files for all investigators and other staff members as needed. Participates and assists during visits and/or meetings as requested by the Supervisor. Participate in training of research, including but not limited to Good Clinical Practices (GCP) Guidelines, SOPs, HIPAA, IATA, Principal Investigator Meetings, SIV, CPR, Bloodborne Pathogens, and other job-related programs. Support staff as appropriate. Assists in other projects or tasks assigned or requested. Skills, Knowledge And ExpertiseMinimum Qualifications:

A High School diploma and prior administrative / office experience, or an equivalent combination of education and experience, is required. Bi-lingual (English / Spanish) proficiency is required. Required SkillsProficiency with computer applications such as Microsoft applications, email, electronic health records, web applications, and the ability to type proficiently (40+ wpm). Must possess strong organizational skills, attention to detail, and basic math proficiency. Well-developed written and verbal communication skills. Well-developed interpersonal and listening skills and the ability to work well independently as well as with co-workers, subjects, managers and external customers.

Ability to effectively handle multiple tasks, and adapt to changes in workloads and priorities. Must be professional, respectful of others, self-motivated, and have a strong work ethic. Must possess a high degree of integrity and dependability. Ability to work under minimal supervision, identify problems and assist in implementing solutions. Ability to handle highly sensitive information in a confidential and professional manner, and in compliance with HIPAA guidelines. BenefitsFull-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following date of hire.

Medical, dental, vision, life insurance, short and long-term disability insurance, health savings accounts, supplemental insurances, and a 401k plan with a safe harbor match are offered.