ALLDATA Customer Service Manager

Summary JOB DESCRIPTION Planning, directing and overseeing the ALLDATA Customer Operations area in BTSSC to encourage optimum performance results.Key Responsibilities 30% Coach, mentor and develop staff, including onboarding process for new hires and career path development 20% Develop processes for performance management aligned with ALLDATA/AZ Culture that encourage the employee to succeed 10% Communicate regularly with other areas and upper management team members to increase the effectiveness 20% Plan and allocate resources effectively to meet the departmental KPI’s 20% Review performance data and establish feedback systems. Prepare and maintain reports for upper management. Education And/or Experience Level of formal education: A Bachelor's degree (BA, BS) or equivalent. Area of study: IT / Management / Business Years of experience: 5-7 years Type of experience: Customer service, High volume call center, management, leadership About UsAutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas. In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide.Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.