PMO and Operations Coordinator

We’re looking for an exceptional PMO and Operations Coordinator to join our growing team! In this dynamic and fast-paced role, you'll help deliver a range of internal and external projects, ensuring smooth operations and high-quality service delivery. You'll be the driving force behind coordinating resources, improving processes, managing systems, and keeping projects on track—while also maintaining strong relationships with both internal teams and valued customers. If you're someone who thrives on organisation, enjoys juggling multiple tasks, and is passionate about delivering real value, we’d love to hear from you.

What's On OfferCompetitive salary + Benefits + tools of the tradeFlexible working arrangements (time, location)Beautiful office space in central Howick with free parkingWork with the leader in Global HCM software and PMO ServicesJoin a fast-growing, exciting consultancy with a supportive teamRoles And ResponsibilitiesProject Coordination of internal and external projectsAdminister service delivery tools and manage JIRA ticket queues. Assist with initiation, planning and coordination for consulting projects. Maintain project records and prepare regular status reports. Lead internal initiatives that support innovation and improvement.

Set up and maintain, within scope and budget, small projects (work orders)Build strong customer relationships and ensure high satisfaction. Collaborate with internal teams to ensure scheduling accuracy and resource availability. Address service issues proactively and escalate where needed. Engage 3rd parties when required to meet delivery expectations. Monitor service performance against SLAs. Operations and PMO Systems AdministrationIdentify and drive innovation aligned with business goals. Train new team members on tools and best practices. Keep templates and handbooks up to date. Manage monthly billing and respond to customer queries. Support teams with PMO best practices and internal questions.

Conduct and maintain data security audits. Coordinate admin tasks with partners and vendors. Help ensure accurate schedules, forecasts, and resource plans. Verify data relevance for decision-making. Create reports outside standard tools when needed. Lead small business initiatives. About YouYou’re an organised, adaptable problem-solver who can confidently juggle multiple tasks while keeping your eye on the big picture. You’re also a people person who communicates clearly and collaborates well across different teams and stakeholders. Requirements3+ years' experience in IT consulting resource management. 2+ years' experience in service delivery, scheduling, and invoicing. 2+ years' experience in Project Coordination.

Tech savvy with proven experience in Professional Scheduling Automation tools (PSA), Jira, and advanced knowledge in Microsoft Office. Proven ability to manage multiple concurrent projects. Skilled in applying various project management methodologies. Excellent stakeholder management and interpersonal skills. Strong understanding of service delivery and change management. Business-savvy with great problem-solving skills. Resilient under pressure and committed to delivering outcomes. Understanding of PMBOK - Project Management Book of Knowledge or PMI CAPM certified (preferred)