Analyst, Account Service

Title: Analyst, Account ServiceLocation: ShanghaiReport to: Manager, Account ServiceMake a Lasting Impression. Join Tapestry, the first New York-based house of modern luxury lifestyle brands. A successful career at Tapestry is built on hard work, determination and a genuine passion for what you do. At Tapestry, you are part of a global house of brands that is built around our shared values of optimism, innovation and inclusivity. We believe anyone from anywhere can have the best idea, and with creativity and perseverance, anything is possible.The successful individual will leverage their proficiency in Stock Administrator to…Order management for Wholesale Customers: create, changes, cancel, add, PO confirmation and etc.Pre-communication with wholesale customers to finalize orders in system, special shipment requirementsCreate pick tickets to warehouse for picking / packing based on order alignment within required timelineLiaison with warehouse, forwarder, customs broker team to make sure shipment on time departureCommunication: with multiple business partners regarding orders and shipment, mainly including Customers, Sales team, Coach International Operation team, Finance team, Trade compliance team, Logistics teamHigh standard execution for month end, quarter end & year end to make sure we can achieve the sales targetUrgent orders follow up from inbound to outboundReporting & analysisThe accomplished individual will possess...Bachelor’s degree, customer service, order management or related field preferred2-5 years’ experience requiredCustomer focus sense and teamwork spiritDetail oriented, able to drive results and highly committed to workStrong written and verbal communication skills in EnglishStrong office software skill, especially excelSAP or account service experience is a plusAbility to work in fast paced environment and prioritize multiple tasksTapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/