Analyst, Feature, Salesforce

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.Job DescriptionThe Salesforce Feature Analyst serves as a key liaison between business stakeholders and technical teams. Positioned within the Centre of Excellence, the feature analyst ensures that Salesforce solutions align with enterprise goals, regulatory standards, and customer experience strategies. With deep understanding of financial services operations, customer journeys, and compliance requirements, the feature analyst portrays their proficiency in Salesforce Financial Services Cloud by showcasing their skills in interpreting data, identifying trends, and making actionable recommendations.QualificationsBachelor’s degree in Information Systems, Business, or related field Salesforce Administrator, Business Analyst and Platform App Builder certifications required with additional certification in Sales Cloud and Agentforce Specialist being an advantage3–5 Years’ Salesforce experience in a professional service enterprise or financial services environmentProven experience in requirements gathering, feature design, and user story creationStrong understanding of Salesforce Financial Services Cloud (FSC) with firm grasp of data modelling, process mapping, and system integration principlesAbility to translate business objectives into scalable Salesforce features with excellent analytical, communication, and stakeholder management skillsAdditional InformationBehavioural Competencies:Adopting Practical ApproachesArticulating InformationDocumenting FactsExploring PossibilitiesTeam WorkingTechnical Competencies:Agile ConceptsAgile PlanningAnalysing and Interpreting InformationData AnalysisIT Risk ManagementResearch & Information GatheringStakeholder Management (IT)