Bilingual Call Center Agent - Puerto Rico

Who are we? At AnswerHero, we've been the voice behind thousands of growing businesses since 2010. We're not your typical call center. We don't do telemarketing, collections, or tech support. Our focus is on message taking, appointment scheduling, and providing exceptional first impressions — all in real-time. If you're a compassionate communicator who values meaningful interactions and wants to grow professionally, we want to hear from you!What You'll DoAs a Bilingual Phone Operator at AnswerHero, you'll be the first voice our clients' customers hear — and a vital part of their business experience. Your responsibilities include:

Answering inbound calls promptly and professionallyCommunicating fluently and confidently in both English and SpanishGathering accurate information and taking clear, concise messagesScheduling appointments and providing general client supportFollowing client-specific call-handling instructions and protocolsEnsuring each caller has a helpful, courteous, and efficient experienceRequirementsWhat does it take to be a part of the #HeroSquad? Fluency in both English and Spanish (verbal and written)High school diploma or equivalentPrevious call center experience preferredStrong soft skills — empathy, active listening, and professionalismAttention to detail and strong organizational habitsDependability and punctualityBenefitsWhy You'll Love Working at AnswerHeroThorough Training Provided: No prior experience? No problem.

We'll prepare you to succeedRoom to Grow: At AnswerHero, we believe great team members should have the opportunity to growSupportive Team Environment: You'll feel connected and appreciated from day oneMeaningful Work: Every call you take has a direct impact on real businessFlexible Setup: Remote-friendly options available Join Us!If you're ready to turn your bilingual communication skills into a career — and help others along the way — we want to meet you. Apply now and become a trusted voice in the AnswerHero family.