Application Consultant

Who We Are As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.For more information on Singapore University of Social Sciences, please visit www.suss.edu.sgAbout The JobPlan, procure, implement, manage and/or support Application Systems under one or more Business Domains (e.g. Resource & Scheduling, Exam Administration, Student Records), with the objective of fulfilling business needs and improving operational efficiencies of Business Departments using the Application Systems and/or solutions implemented.What You Will Be DoingKey ResponsibilitiesProject Planning & ManagementConduct discovery to understand user needs, pain points, and opportunities, translating insights into a compelling product strategy. Lead market research and feasibility study Plan the project Procure the solution Project manage the implementation Facilitate transition to post-live support in order to ensure successful IT systems adoption at Business Departments to meet business objectives. Product ManagementOwn and prioritize the product backlog based on business value, user needs, and strategic objectives Collaborate closely with internal technical teams and external vendors to define user stories, acceptance criteria, and technical requirements Perform product change assessment with support from vendor and stakeholders Lead the end-to-end product development lifecycle Make data-driven decisions by analysing product performance metrices, user feedback, and market trends to continuously iterate and improve the product Manage vendor relationships, performance and quality of deliverables in order to ensure timely delivery of enhancements required to support business operational needs. Business Operation & Support Provide on-going maintenance, upgrade and support of the business application systems Manage service delivery of vendors Support operation of the Business Departments (e.g. course registration, budget planning) in order to facilitate smooth and efficient running of the university processes and activities. General ResponsibilityAssist Supervisor in all other assigned duties. Assist in the general administrative function of the department. Job RequirementsDegree in Information Technology, Computer Science, Computer Engineering or equivalent At least 8 years in IT industry. Experience in Project Management. Certification in PMP or CITPM will be an added advantage. Strong business process, analytical, systems and design thinking skills. Good oral and written communication skills with the ability to interact and communicate effectively with end-users and vendors. Experience in vendor management or a similar role. Experience in Higher Education industry is a bonus. Experience in Application Systems support and maintenance. Good grasp of IT technologies, methodologies, architectures, and best practices. Knowledge and experience of SDLC, RDBMS and SQL. Appreciation of cybersecurity best practices. What We Offer At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!Besides That, You Will Also GetCompetitive Pay Package Hybrid Work Arrangement (Subject to Job Role) Medical Benefits Flex Benefits Family Care Leaves Volunteer Service Leaves Wellness & Recreation Activities Lifelong Learning Opportunities Career Development Opportunities through Internal Job Postings and Transfers