Application Support Analyst

On behalf of our Banking client, Procom is searching for an Capital Markets Application Support Analyst for a 6-month role. This position is a hybrid position with 2 days onsite at our client’s Toronto office.Capital Markets Application Support Analyst - Job Description:You will be joining the Application Operations team within Capital Market Risk to provide analysis and second-level support for client and technical issues. The role involves maintaining production applications and managing day-to-day operational activities, including handling system outages and client questions.Capital Markets Application Support Analyst - Responsibilities:• Coordinate implementation plans for new and complex application updates• Execute testing and validation with business users• Develop modules and support data conversion, job scheduling, and testing• Evaluate service requests for standard adherence and potential impact• Resolve medium to highly complex production problems and identify root causes• Monitor services for improvement opportunities and recommend solutions• Prepare functional specifications for custom reports and interfacesCapital Markets Application Support Analyst - Mandatory Skills:• Experience with Feedhub and Autosys• 3-4+ years in Application Production Support• Unix (KSH) and Windows PowerShell scripting• ServiceNow for incident and change management• Client-facing experience• Understanding of cloud platforms (Azure, AWS, Google Cloud)Capital Markets Application Support Analyst – Nice-to-Have Skills:• Jira (no-code scripting)• Confluence• Agile methodology exposureCapital Markets Application Support Analyst – Assignment Length:This is a 6-month contract position with potential for extension or conversion to full-time employment.Capital Markets Application Support Analyst - Start Date:ASAPCapital Markets Application Support Analyst - Assignment Location:Toronto, Ontario, Canada. This is a hybrid position requiring 2 days onsite per week, with an additional Friday per month.