Application Support

ESSENTIAL RESPONSIBILITIES:As the Application Product Analyst, you will play a key role in ensuring business and customer outcomes are achieved. You will be responsible for overseeing and driving the technical aspects of products, projects and initiatives. You will collaborate closely with cross-functional teams to ensure the successful delivery of solutions, while providing technical guidance throughout the project lifecycle.Prime responsibilities are:Configuring insurance products on various client's business platforms; such as riskcodes, products, eLink, Webforms, Oracle BI Publisher templatesConducting Data Analysis and Field Mapping exercise and creating Data Mapping / Layout artefactsLiaise with business stakeholders, developers, and other technical teams to gather, analyse, and document end-user requirements.Responsible for continuous development and self-improvement around application knowledge and business processesParticipate in projects and teams across the APAC regionContinuous improvement mind-set and close collaboration requirement inter and intra teamPrepare and review testing documentation, particularly test scripts adhering to company best practice testing processesIdentify and document platform defects in JIRAParticipate in the deployment when new products are enhanced or addedPerform application support role for allocated systems to help ensure allocated systems meet agreed Service Level AgreementsHelp consolidate and reduce technical debt