Application Support Consultant

We are seeking a skilled Application Support Consultant for providing efficient and time technical support to customers for BASSnet ERP applications. The position requires to have strong problem-solving skills, a customer-centric mindset, and experience in troubleshooting software applications. If you have the following, we are looking forward for you to explore this opportunity.What should you have? Customer Service Orientation – Strong customer focus and the ability to provide effective incident ticket support.Problem-Solving Mindset & Analytical Thinking – Logical, detail-oriented approach to resolving challenges, conducts root cause analysis, and solves problems systematically.Time Management & Prioritization – Ability to manage multiple tickets efficiently and meet SLAsCommunication Skills – Clear verbal and written communication for interacting with clients and technical teams.Collaboration & Teamwork – Ability to work with cross-functional teams, including development and product teams.Adaptability & Learning Agility – Willingness to learn new technologies and adapt to changing environments.What do you need to qualify? Bachelor’s degree in information technology, Computer Science/Engineering, or equivalentMinimum 2 – 4 years of experience in ERP application support or a similar roleExperience in customer support tools such as ticketing and support systems (Zendesk) or relevantExperience with installing and configuring MS SQL Server and good knowledge of Structured Query Language (SQL).Software development is not a mandatory responsibility of this position, however, programming experience in .NET would be an advantagePractical and/or technical knowledge of maritime software is an added advantage.To be on 24/7 standby and willing to work on shiftIs the above relevant to you? You are most welcome to apply online.