Application Support Engineer

Compensation:CAD $60,000 to CAD 80,000 depending on experience.Exp: 4-10 years of work experienceJob descriptionProvide Development support to Software development community across the organization by managing, maintaining, and troubleshooting internal software application and tooling.Customer facing, working with multiple stakeholdersFlexible with the time zone across NAMProblem solving and analytical skills demonstration using examples from previous experienceShow ability to independently learnRoles and responsibilities1. Respond to and triage support questions and support requests from engineers2. Extract relevant information from log files and other sources to debug, identify owners or root causes3. Write basic tools and test cases to improve the speed and quality of support4. Work with technical writers to improve documentation in areas covered by support5. Produce reports for leadership with data on performance of the program6. Provide insights and suggestions on product development and the product roadmap; contribute to product development.7. Manage and escalate engineers' support queries, using advanced data tools for in-depth analysis to quickly identify and resolve issues, enhancing ML model development cycles.8. Develop debugging scripts and documentation to automate and speed up responses and provide actionable feedback to the engineering team.