IT Coordinator

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.Make an impact with our Technology - Support Services team as an IT Coordinator. This diverse team of tech-savvy problem solvers embraces digital transformation and the possibilities technology brings to the future of our industry. As a trusted advisor, you’ll support, utilize and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.ResponsibilitiesProvide deskside support to team members both locally and remotely across CanadaSupport the deployment, configuration and use of our core set of applications, including tax and accounting applicationsProvide technical support relating to desktop, laptop, printers, scanner configuration and mobile devicesImplement and maintain equipment standards, policies and support processesInstall software and deploy hardware as requiredPerform data recovery operationsUtilize ServiceNow ticketing and Knowledge Base systemsBe able to work independently and as a member of a larger Technology teamDeliver one on one and group training, both in person and remotelyFlexibility to work overtime, as necessaryAvailability to work occasional shifts outside of standard hours or in an on-call rotation, as necessaryMaintain flexibility to travel regionallySkills And Experience Technologically savvy with a strong ability to learn applications and systems quicklyRelevant IT experience is considered an assetCustomer service experienceAn understanding of the following is considered an asset:Active DirectoryNetworking conceptsInstalling and troubleshooting print devicesImaging hardwareBackup systemsAV EquipmentPowerShellKnowledge of the following Microsoft based Operating Systems and software is considered an asset:Windows 10Office 365TeamsOneDriveA basic understanding of telephony systems and conceptsFamiliarity supporting key applications such as TaxCycle, CaseWare and other consumer accounting packages would be considered an assetExperience in asset management and planning preferredExperience working with the business to assess business needs would be beneficialMyRewards@MNP With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more!Diversity@MNPWe embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply!