Application Support Specialist

Hi,I hope you're doing well. My name is Swati, and I’m reaching out from HireTalent, a global staffing and recruitment firm. We’re currently hiring for an exciting opportunity for the role of Application Support Specialist based (100% Remote).Please find the job details below. If you're interested or would like to learn more, feel free to reach out to me at swati.rai@hiretalent.com or call/text me directly at (351) 228-4123.Job Title: Application Support SpecialistWork Location: (100% Remote)Duration: 1 year contract8 AM - 4 PM EST hoursJob Description• 1–3 years of insurance industry experience (preferred)• Experience conducting user access reviews (preferred)• Experience with ticketing systems and knowledge bases (ServiceNow, Jira) required• Proficient with Microsoft Office (Word, Outlook, Excel)• Experience with Guidewire Suite• Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus• Ability to analyze low- to moderate-complexity technical and business problems using knowledge of industry operations, products, processes, data, architecture, vendor integration, and application connectivity• Provide clear, timely, and professional communication to internal customers regarding their tickets• Collaborate with senior team members and other support teams to identify defects and assess user impact• Learn and understand new functionality implemented in monthly releases• Identify opportunities for continuous improvement• Adhere to metric-driven objectives (e.g., time to resolve, number of closures per day)• Participate daily in required team and support group meetings• Ability to think creatively and “outside the box”• Experience writing clear technical “how-to” guidesBest Regards,Swati RaiAccount Manager | HireTalent | A Creative Solutions Services CompanyPhone: (351) 228-4123Email: swati.rai@hiretalent.com