Application Support Specialist

We believe everyone has a story to tell and we’re passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations! Our products are built so storytellers can do their best work. But we’re not just a platform—personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments. Notified is adding an Application Support Specialist to the global technology team in Toronto. Our expectation at this time is you will work from our office on Tuesday, Wednesday and Thursday with flexibility to work from home on Monday and Friday. Candidates who meet the minimum qualifications and have experience with SQL, AWS or Azure and Streaming technologies will be highly considered. Location: 155 University Avenue, TorontoWe are looking for individuals who love to code and want to build amazing products for a global market. Are you passionate about application support and troubleshooting, eager to learn, and ready to ensure the stability and reliability of our products for a global market? The ideal candidate will be comfortable working with application logs, modern monitoring tools, and documentation platforms to deliver timely solutions and communicate effectively with technical and non-technical stakeholders. Day to day responsibilities of the role include, but are not limited to: Your work tasks / responsibilities:Learn and master troubleshooting of application issues by analyzing logs and identifying root causes. Utilize tools such as Datadog and other monitoring solutions to proactively monitor application health and performance. Document issues, troubleshooting steps, and resolutions clearly in Jira and Confluence for knowledge sharing and future reference. Provide root cause analysis for escalated issues, collaborating with the L3 support team as necessary, or resolving support tickets independently when possible. Communicate effectively with stakeholders, including product, engineering, and business teams, to ensure timely resolution and transparency of support issues. Design and develop scripts or small tools as needed to automate routine support tasks and improve troubleshooting efficiency. Participate in the continuous improvement of support processes and contribute to operational excellence initiatives. Support ongoing maintenance, enhancements, and documentation of existing systems and platforms. Active participation in planning meetings and coordination with cross-functional teams to address recurring issues and share support insights. Monitor system performance and assist in creating scalable and operable support solutions. Collaborate with streaming and media engineers to ensure high-quality video/audio delivery and troubleshoot issues related to codecs, streaming protocols, and low-latency performance.Minimum Qualifications EducationBachelor's degree from an accredited college or university in computer science, MIS, or a related field requiredEquivalent work experience in a similar position may be substituted for educational requirements.ExperienceMinimum four years increasingly responsible programming experience using a standard coding language and/or platform required Experience in analyzing logs, using monitoring tools (e.g., Datadog), and documenting technical issues in platforms like Jira and Confluence. Good understanding of .NET web application development and familiarity with APIs and SQL Server. Basic knowledge of cloud services such as Azure or AWS is an advantage. Hands-on experience or familiarity with video/audio codecs (H.264, AAC, WebRTC) and live streaming protocols (RTMP, HLS, DASH) is highly desirable.Collaborative working habits that accelerate the team and support knowledge sharing. Strong communication skills in both spoken and written English. Experience working in agile environments and familiarity with support workflows. Responsible, independent, and solution-oriented working style with a focus on troubleshooting and problem resolution. Preferred Qualifications Experience supporting enterprise-scale, multi-user applications. Strong analytical skills to diagnose and resolve complex application issues efficiently. Experience in documenting and optimizing support processes for large-scale environments. Practical understanding of streaming workflows, low-latency optimization, and media delivery best practices. Award-Winning Technology & Service #1 Press Release Distribution, Summer 2025 G2 ReportPR Innovation of the Year, 2025 Gold Stevie Awards WinnerPlatinum Winner, 2025 Titan Business Awards 2025 PRWeek Awards Finalist Inc. 2024 Best in Business List Best Press Release Distribution Company, MarTech Breakthrough Awards What’s next… Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process (preliminary assessments and/or telephone interview). Don’t meet every single requirement? At Notified, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Learn more at https://www.notified.com/ or follow us on LinkedIn, Instagram and Twitter.