Arabic Customer Support Executive

Who We AreWe are the world’s most cost-effective and Pakistan's largest English language-based outsourcing company and specialize in the management of customer care services and back-office processes for global leaders in the domains of technical support, banking, telecom, transportation, and retail. Through world-class human resources, a strong management focus, dedicated business units, and a comprehensive financial platform, we ensure client satisfaction and continue to solidify ourselves as the industry leader in our country. At Mind bridge, we continue to pride ourselves on our process efficiencies and quality-conscious philosophy. which have both led to a continuous and growing engagement with industry-leading enterprises across the globe.The JobArabic Customer Support ExecutiveResponsibilitiesHandle Queries, Requests and Complaints from Arabic-speaking customers tactfully.Follow standard processes and procedures when it comes to providing the solution.Provide Customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction.Achieve superior customer engagement and ensure a significant improvement in customer experience.Must be able to overcome objections and handle customer push backs.QualificationsA-Levels/IntermediateInstinct to empathize with usersExcellent verbal communication skills in ArabicModerate English writing skillsDetail-orientedWhat we offer:Market competitive salaryMedical InsuranceLeave EncashmentOn job trainingState-of-the-art infrastructureAnnual IncrementEmployee engagement and appreciation programsCandidates can also visit our office for walk-in interviews(with original CNIC and updated CV) from Monday to Saturday between 11am - 5pm.