Area Coach KSA - KFC

Purpose of the RoleTo manage, lead, and support an assigned area team of 10–12 restaurants, delivering on key business indicators outlined in the Annual Operating Plan and measured through Balanced Scorecard targets across Teams, Sales, Profit, Customer, and Restaurant Excellence. The role requires close collaboration with internal stakeholders (Operations & Supportive Departments) and external partners (Vendors & Customers).Key Responsibilities1. Planning & OrganizingPartner with Restaurant Managers (RMs) to develop restaurant-specific Annual Operating Plans and communicate to teams.Set and review monthly restaurant business plans with RMs.2. Sales & Financial ExcellenceDrive execution of corporate and local marketing programs.Monitor competitor activity and provide insights to operations and marketing teams.Support marketing plans and new product launches.Audit cash-handling procedures to ensure compliance.Review and analyze P&L performance; coach RGMs on corrective actions.Monitor operations effectiveness through Pace Setter.Analyze sales, labor, inventory, and controllable; guide corrective actions to achieve targets.Coach RGMs on cost controls, product, and labor management.Approve expenditures within guidelines and ensure required audits and controls are in place.3. Restaurant ExcellenceSet customer service standards and foster a customer-focused culture.Analyze customer complaints, identify root causes, and drive solutions.Lead recognition and reward (R&R) activities with RMs.Monitor KPIs and provide feedback to ensure continuous improvement.Ensure restaurants meet GES/ROCC objectives.Oversee compliance with safety and security procedures.Ensure managers are updated on operational and product changes.Oversee system usage (One Klick, Aloha, Crunch Time) and maintenance schedules.Handle and escalate serious complaints, inspections, or legal issues.Embed "Customer Mania" mindset across restaurants.Implement programs to improve order accuracy, service speed, courtesy, and cleanliness.Share best practices and lead process improvements with ROM.4. Teamwork & People DevelopmentReview Employee Engagement Survey outcomes and develop corrective plans.Identify training needs and evaluate training effectiveness.Identify and develop high-potential employees (HIPOs).Enforce and support staff training and development plans.Evaluate performance of restaurant management; implement improvement plans.Ensure teams understand and apply safety procedures.Investigate labor issues and escalate serious cases to HR/Operations.Oversee performance appraisals (CPI–OPR), individual development plans, and bench planning.Qualifications & ExperienceBachelor’s Degree (Tourism & Hotel Management or Business Administration preferred).5–6 years’ experience in retail/consumer-oriented service industry operations, ideally in multi-outlet food/quick service restaurants.2–3 years in operations management with responsibility for sales, profit, people management, and compliance.Strong preference for internal promotion from RM position.Knowledge & SkillsThorough knowledge of Americana performance metrics, product specifications, and management systems.Proven track record in selection, coaching, and development of managers.Strong ability to drive customer satisfaction, financial results, and employee engagement.Fluent in Arabic and English (oral/written).Advanced MS Office and IT systems proficiency.Strong communication, presentation, creativity, and initiative.Age not exceeding 35 years.