Area Executive Retail Operations

Job SummaryTo be resposible for the daily outlet operations for Famous Amos Malaysia Sdn Bhd (subsidiary company)Job ResponsibilitiesSalesDrive sales generating activities to achieve sales target of the assigned outlets.Ensure sales collection are in order and bank into company's account.Operations ControlTo supervise the performance of the PIC to carry out their duties in accordance with company SOP.To control all others operating costs i.e outlets expenses and outlet labour cost.To perform monthly cash audit check for outlets.Ensure outlet achieve good OEA results.Inventory ManagementEnsure compliance by outlets to all set procedures for stock management.Proper stock accountability i.e. Stock count, ordering and usage.Ensure stock count & wastage within control as per KPI.Human Resources ManagementRecruitment of outlet personnelTo monitor/control on outlet attrition rate.Plan appropriate placement of staffProvide necessary direction on manpower planning during peak season or when necessaryEnsure compliance to labor law when handling HR issuesProduct & Service QualityEnsure all the product are prepared according to SOPEnsure outlet compliance to set hygiene standards to prepare safe foodsPlan and organize necessary training or activities to achieve service standardsTake corrective action to prevent recurrence of customer complaintsMarketing ActivitiesEnsure proper execution of advertising and promotion activitiesReport the progress and effectiveness to the managementImprove and monitor customer serviceKPI MonitoringEnsure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and reviewEnsure KPI results are tracked and recordedOthersTo carry out any reasonable request made by managementTo attend meeting or training session as required by managementMonitoring pest control and maintenance of the outletsSet up new outlet and promotion counterLeadership ResponsibilitiesManage and oversee team’s delivery of team/function goals to drive execution against goals set.Drive and manage learning and development of team in Retail/Outlet Operations and DKSH behavior to achieve team/function goals.Drive self-learning and improvement in Retail/Outlet Operations and DKSH behavior as part of continuous.Job RequirementsMinimum Diploma/Degree holder in business related studies or equivalentMust be based in Kota KinabaluMinimum 1 year related working experience as Area Executive in the F&B retail chain industry.Excellent interpersonal skills and Strong analytical capabilitiesGood written and verbal communication & presentation skillsSelf-motivated and result orientedAble to travel for workDemonstrate fluency in English, both written and spokenDemonstrate knowledge and understanding of the industry/market/customers