Asset Manager

【Project Overview】This project involves a globally recognized IT systems company.ResponsibilitiesDeliver Asset Management services for multiple customers.Act as the single point of contact for customers, partners, and internal stakeholders.Manage, track, report, and resolve issues related to customers' IB data.Support customers in managing the lifecycle of HW and SW assets to mitigate risks, optimize TCO, and improve customer experience.Key Job DutiesEnsure customer Install Based is correctly aligned with contracts, locations, and service coverage levels.Lead the implementation of Asset Management services.Onboard new customers and reconcile IB data from various sources.Identify discrepancies and manage MACD activities.Provide ongoing IB maintenance support and collaborate cross-functionally.Required SkillsBusiness-level proficiency in Japanese (written and verbal).Strong understanding of Cisco's business model, product portfolio, and GTM strategies.Advanced Excel skills (macros, pivots, formulas) and experience with data analysis.Proficiency in reporting tools like Tableau and Power BI.Excellent communication skills and a proactive, ownership-driven approach.Eligibility & QualificationsBachelor's degree with minimum of 4 years of customer engagement experience including 2 years of experience in IB Management or Data Management or similarCCNA certification required (not mandatory requirement)ITIL Foundation, and HAM/SAM are good to haveGeneral Skills:A good level of English; advanced Language support depending on the country supportedEducational Qualification: Educated to university degree level.Experience: Min 3 to 4 years of customer-facing experience working within a contact center, operations, Renewals and deal management activitiesExperience in IT Companies is a plusMinimum Hiring Requirements:Educated to University degree level