Assistant Front Office Manager

Company DescriptionJoin us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleaguesHospitality is a work of heart,Join us and become a Heartist®.Job DescriptionWe are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team. As the Assistant Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.Lead and manage the front office team.Develop and implement strategies to enhance guest satisfaction and operational efficiencyOversee daily front desk operations, including check-ins, check-outs, and guest inquiriesTrain and motivate front office staff to deliver high-quality customer serviceManage guest complaints and resolve issues promptly and professionallyCoordinate with other departments to ensure seamless guest experiencesMonitor and optimize front office performance metrics and guest satisfaction scoresManage department budgets and control expensesEnsure compliance with brand standards and local regulationsImplement and maintain efficient front office procedures and systemsDevelop and execute revenue management strategies to maximize occupancy and revenueHandle VIP guests and special requests with utmost care and attention to detailStay informed about local attractions and events in Bandung to provide guests with valuable recommendationsQualificationsBachelor's degree in Hospitality Management or related field5+ years of experience in hotel front office operations, including 2+ years in a managerial roleProven leadership skills with the ability to train, motivate, and mentor team membersExcellent customer service skills and a passion for delivering exceptional guest experiencesStrong financial acumen and experience in budgeting and revenue managementProficiency in Property Management Systems (PMS) and Microsoft Office SuiteIn-depth knowledge of front office procedures, revenue management principles, and industry best practicesExcellent problem-solving, decision-making, and conflict resolution abilitiesStrong organizational and time management skillsAbility to work flexible hours, including nights, weekends, and holidaysAdaptability to changing priorities and ability to work well under pressureStrong communication and interpersonal skills to interact effectively with guests, staff, and managementAdditional InformationStrong interpersonal and problem solving abilitiesFluency in English , additional languages are a plus