Assistant General Manager (Operations Manager)

Company DescriptionWelcome to a different place®. Our hotels are designed to cater to the blended lifestyle of work and play, providing access to essential amenities 24/7. We offer spacious guestrooms, complimentary Wi-Fi, stylish bathrooms, and 42” HDTVs to ensure a relaxing stay. Guests can also enjoy our daily complimentary breakfast, fresh snacks, and entrees from our Guest Kitchen, or unwind at the Bakery Café with a selection of premium beverages. With convenient locations ranging from urban centers to airport hubs and consistent offerings across all locations, we provide a welcoming experience for business travelers and families alike.Role DescriptionThis is a full-time, on-site role in Tijuana, BCN for an Assistant General Manager (Operations Manager). The Assistant General Manager will oversee the daily operations of the hotel to ensure exceptional guest experiences and operational efficiency. Responsibilities include team and staff management, assisting in implementing operational strategies, monitoring financial performance, ensuring compliance with company standards, and addressing guest concerns. The role also involves collaborating with department leaders to maintain consistency and quality in service offerings.QualificationsProven experience in Hospitality Management, Leadership, and Staff OversightStrong skills in Operations Management, Decision-Making, and Problem-SolvingExceptional Guest Relations, Communication, and Interpersonal SkillsExperience in Budgeting, Financial Analysis, and Revenue ManagementProficiency with hotel management systems and standard office softwareAbility to foster a team-oriented environment and ensure employee compliance with policiesKnowledge of health and safety regulations, as well as customer service policiesBachelor’s degree in Hospitality Management, Business, or a related field is preferred