Assistant Manager-Back-End/ Non Voice / Customer Service -Email

Manage and motivate a team of associates handling email communication and case updates Allocate work, monitor performance, and coach team members to meet operational KPIs Conduct regular performance reviews and provide training for skill and knowledge enhancement Foster a culture of accountability, customer service, and continuous improvement Handle escalations Collaborate with cross-functional teams Participate in client governance calls, provide updates, discuss workflow challenges, and propose solutions Ensure compliance with internal policies and procedures